Returns & Exchanges
What is your exchange policy?
We only offer refunds on returns should you have received an incorrect order or faulty item and provided that we do not have replacement stock available.
If merchandise is to be returned or exchanged, we ask that the following requirements are met:
- The item/s must be in original condition, packaging, with tags and hygiene seal remaining in place.
- Item/s must be clean and not have been used, worn, washed or altered in any way.
- You should contact Gypsy Soul within 7 days of receiving your parcel for an authorization number
Refunds will be issued including the original shipping but excluding the return label costs and import duties.
The pictures of the products may very slightly in colour and look. Gypsy Soul will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.
All items discounted on sale are a final sale and cannot be returned, no exchanges or refunds.
Items purchased using a coupon code are eligible for returns and exchanges, however the value of the item will stay the discounted amount.
Are returns/exchanges free?
Do I need to return the whole bikini set?
What if the item I received is damaged or faulty?
How do I request a return or exchange?
We are unable to refund initial shipping charges or any postage costs for merchandise returned other than faulty items.
Once the items have been received, you will receive your new item in exchange, alternatively your refund.
Gypsy Soul are not liable for loss of merchandise being returned. We recommend that you use a registered postal service and track the delivery.