Returns & Exchanges
What is your exchange policy?
We offer a 7 day hassle free exchange of your bikini or clothing item, only in the event that you would like to change the size and provided we have replacement stock available.
We only offer refunds on returns should you have received an incorrect order or faulty item and provided that we do not have replacement stock available.
If merchandise is to be returned or exchanged, we ask that the following requirements are met:
- The item/s must be in original condition, packaging, with tags and hygiene seal remaining in place.
- Item/s must be clean and not have been used, worn, washed or altered in any way.
- You should contact Gypsy Soul within 7 days of receiving your parcel for an authorization number
Refunds will be issued including the original shipping but excluding the return label costs and import duties.
The pictures of the products may very slightly in colour and look. Gypsy Soul will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.
All items discounted on sale are a final sale and cannot be returned, no exchanges or refunds.
Items purchased using a coupon code are eligible for returns and exchanges, however the value of the item will stay the discounted amount.
Are returns/exchanges free?
For size exchanges you are responsible for all shipping charges. All shipping and handling charges, import duties and return postage costs for goods exchanged are non-refundable.
Do I need to return the whole bikini set?
If you are exchanging, we just need either the top or the bottom whichever needs replacing. If we are refunding you, we would need to get the full set (top and bottom).
What if the item I received is damaged or faulty?
We work hard to ensure all items sold are of highest quality. However if you have a concern about a faulty or damaged item, please email as at [email protected] in order for us to review the matter.
How do I request a return or exchange?
To initiate a return email us within 7 days of receiving your parcel at [email protected] for an authorisation number. Please use the email address used to order the bikini or clothing item.
We are unable to refund initial shipping charges or any postage costs for merchandise returned other than faulty items.
Once the items have been received, you will receive your new item in exchange, alternatively your refund.
Gypsy Soul are not liable for loss of merchandise being returned. We recommend that you use a registered postal service and track the delivery.
Where do I send my return or exchange to?
We will provide you with the full address when we allocate your Returns/Exchange Authorisation number to you. Please note that you have 7 days to send back your bikini or clothing item once we have provided you with Returns/Exchange Authorisation number. Items returned without a valid returns/exchange authorization will be returned to sender and will not be processed.
How long does it take for my exchange/refund to be processed?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation number. If you are exchanging , we will send your new piece/s out, and email your new tracking number within 2-3 business days. If you are refunding we will refund you through the same method you used to pay within 1-2 business days.
How can I contact you?
Email us at [email protected].